The Pokies — Rules, Terms & Conditions

Welcome to the official Rules page for The Pokies. We tested our processes and reviewed industry best practice to produce clear, practical rules that protect both players and the operator. These rules explain how to open and manage an account, deposit and withdraw funds, claim bonuses, and what happens if we suspect rule breaches. Please read everything carefully — by registering you agree to these terms.

1. General Information and Scope

The Pokies is operated by a company registered under number 3-102-841524, established in 2021 and based in Costa Rica. Our registered office is located 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies provides online gaming services through internet-enabled devices. Our platform is licensed and regulated by PAGCOR, and we follow regulatory and technical standards aligned with that framework.

These rules apply to your use of The Pokies website and related services hosted at pokies102au.net. They form a legally binding agreement between you (the player) and us (the operator). When you register an account you accept these terms in full. If you do not agree with any term, do not register or continue using the platform.

2. Acceptance and Changes to Terms

By creating and using an account you confirm that you accept these rules. We may update or amend these rules periodically to reflect changes in law, regulation, service offerings, security requirements, or to improve our player experience. When we make material changes we will notify registered players via the communication channels available in your account. Continued use of the platform after notification constitutes acceptance of the updated terms.

3. Eligibility and Responsible Play

Participation on The Pokies is subject to the following requirements. We tested our registration flows to ensure compliance and to reduce friction for legitimate players.

• You must be at least the legal gambling age in the jurisdiction where you reside. If your local law sets a higher age than our minimum, you must comply with the higher local age.
• You must only play from jurisdictions where online gambling is permitted. It is your responsibility to ensure your access to the site is lawful.
• Your account must be registered in your legal name. You must provide true and accurate personal information when requested.
• You must not be excluded from gambling or have been subject to a previous account suspension or ban by The Pokies or another regulated operator, unless explicitly permitted by us.

4. Account Registration and KYC

When opening an account with The Pokies you will provide personal information such as full name, date of birth, contact details, and payment information. We use industry-standard verification procedures to validate identity and prevent fraud and money laundering. Our experience shows that prompt and accurate documentation speeds up withdrawals and helps avoid delays.

We may request documents including but not limited to:

• Government-issued photo ID (passport, driver license, national ID)
• Proof of address (utility bill, bank statement, official correspondence dated within the last 3 months)
• Proof of payment method ownership (bank card image, e-wallet confirmation)

If you cannot provide requested documents, we reserve the right to limit, suspend, or close your account and withhold funds until the matter is resolved. Verification requests are part of our commitment to secure operations and compliance with anti-money laundering rules.

5. Deposits and Payment Methods

We accept a range of deposit methods. Deposits become available in your account after confirmation from the payment provider. Typical deposit times vary by method and will be displayed during checkout.

• Only use payment instruments in your own name. Using another person's card or account is restricted unless previously approved by our support team and documented.
• Deposit limits and available methods may vary by jurisdiction and identity verification status.
• We may request source of funds evidence for larger transactions or where required by law.

We may place temporary holds on deposits if we suspect unusual activity. In our tests, providing clear documentation quickly removed holds in the vast majority of cases.

6. Withdrawals and Processing Times

Withdrawals are processed in line with our anti-money laundering and verification procedures. We will endeavor to process requests promptly, but processing times vary by payment method and the time needed to verify documentation.

We do not charge withdrawal processing fees, though your financial institution or intermediary may apply charges. If a withdrawal is rejected or returned by your bank we will contact you and provide options for receiving funds. We reserve the right to hold funds while we verify identity, ownership, or investigate suspected abuse.

7. Wagering Requirements and Bonus Rules

Bonuses and promotions help us reward loyal players, but they come with rules. We tested a sample of common promotions and created this clear playbook to explain how bonus wagering works and the behaviours we prohibit.

General bonus rules:

• Bonuses are only available to single accounts owned by the named player.
• Some promotions are restricted to specific games. Playing excluded games with bonus funds may void winnings.
• Wagering requirements (also called playthrough) must be met before withdrawing winnings derived from bonus funds.
• We reserve the right to cancel or void bonuses and associated winnings if we suspect abuse, collusion, bonus fraud, or use of multiple accounts.

Typical wagering requirement examples (for illustration only):

We tested and found that players who read eligible game lists and wagering multipliers before claiming bonus offers avoid most disputes. If you have questions about a promotion, contact our support team before playing.

8. Prohibited Conduct and Market Integrity

To protect the integrity of gameplay and other players we do not tolerate fraudulent or abusive behaviour. Examples of prohibited conduct include:

• Using automated bots, macros, or programmed devices to play or manipulate outcomes.
• Colluding with other players to exploit games or bonuses.
• Operating multiple accounts to claim bonuses or circumvent limits.
• Using strategies designed purely to exploit bonus rules where wagering requirements cannot reasonably be met.
• Chargebacks or attempting to reverse legitimate transactions without contacting support first.

Where we have reasonable grounds to suspect prohibited conduct we may withhold funds, suspend or close accounts, and void wins. In severe cases criminal proceedings may be pursued. During investigations we will retain transactional records, game logs, and other relevant evidence.

9. Game Malfunctions, Errors and Voids

On rare occasions software errors or external failures can affect games. If a game malfunctions, displays wrong odds, or produces abnormal outcomes, we may void related bets or adjust account balances to the correct state. We tested typical malfunction scenarios and found that prompt reporting by players assists resolution.

If you notice a malfunction you should immediately stop play and contact support. Do not attempt to exploit the issue. Any winnings obtained due to a malfunction may be reversed. In cases where funds or gameplay are lost due to issues beyond our control, we will investigate in cooperation with software suppliers and may take corrective action at our discretion.

10. Responsible Gambling and Self-Exclusion

We are committed to safe play. If you feel your gambling is becoming problematic, please use the tools we offer to help control activity. Options include:

• Deposit limits (daily, weekly, monthly)
• Wager limits
• Session time reminders
• Temporary cooling-off periods
• Full self-exclusion

We may also impose limits or require intervention if we detect signs of problematic play. In testing our responsible gaming features we found that proactive limits reduce disputes and improve player satisfaction. For immediate help with gambling-related harm, consult local health services or a recognized support organisation in your jurisdiction.

11. Privacy and Data Security

We collect and process personal data to operate your account, perform KYC checks, prevent fraud, and comply with legal obligations. We use reasonable technical and organisational security measures to protect your data. Our privacy practices explain what personal information we collect, how long we retain it, and your rights. By registering you consent to the processing of your data in accordance with our privacy policy.

12. Disputes, Complaints and Appeals

If you have a dispute or complaint about our services you should contact our support team. We will acknowledge complaints promptly and investigate thoroughly. Our testing indicates that providing clear transactional evidence and timestamps often speeds resolution.

If you are not satisfied with the outcome of our internal complaint process, you may be able to pursue further resolution through the relevant regulatory or alternative dispute resolution body designated in our jurisdiction. We will cooperate with regulators and law enforcement where required.

13. Breaches, Suspensions and Account Termination

We may suspend, restrict, or close accounts and withhold funds where we have reasonable grounds to suspect breaches of these rules. Reasons for action include but are not limited to:

• Fraud, money laundering, or criminal conduct
• Bonus or promotional abuse
• Use of multiple accounts to unfairly exploit offers
• False or misleading KYC information
• Attempting to manipulate games or use automated tools

When we take action we will notify you and provide information on the reason and any evidence we rely upon, subject to legal limitations. You may appeal account closures by contacting our support team and providing substantiating documentation. If your account is closed for breach, winnings may be forfeited at our discretion.

14. Liability and Financial Risk

Gambling carries financial risk. You accept that you may win or lose money and that The Pokies is not liable for any financial loss you incur as a result of using our services, except where liability cannot be excluded by law. We are not a financial institution, and accounts do not earn interest. We do not provide currency conversion services beyond those offered by your payment provider.

15. Governing Law and Regulation

The Pokies is based in Costa Rica and operates under the licensing and oversight arrangements we described earlier. Where applicable law requires different governing rules for players in certain jurisdictions, those laws will apply. For Australian-based players the relevant consumer protections and responsible gambling guidance should be consulted. Where conflicts arise, we will follow mandatory regulatory requirements applicable to the specific player.

16. Communications and Notices

We communicate via email, in-account messages, and other channels you have approved. It is your responsibility to keep contact details up to date. Notices regarding material changes to these terms may be posted on the site or sent to your registered contact address. We recommend that you check this Rules page periodically for updates.

17. Practical Tips to Avoid Common Problems (We Tested These)

From our testing and support data, the following tips help prevent delays and disputes:

• Complete verification early — upload KYC documents right after registration to speed withdrawals.
• Read promotion terms before claiming — check eligible games and wagering multipliers.
• Use payment methods in your legal name — third-party payments lead to holds.
• Keep records of deposit and withdrawal confirmations — these help with investigations.
• Set deposit and session limits if you are concerned about control.

18. Examples of Common Scenarios and Outcomes

We describe a few typical scenarios we encounter and how they are handled so expectations are clear.

• Scenario: A player deposits by card, wins, and requests withdrawal before verification is complete. Outcome: We request identification and proof of ownership of the card. Withdrawals are delayed until verification passes.
• Scenario: A player uses a bonus then places repeated zero-risk hedging bets across products. Outcome: We consider this bonus abuse and may void winnings and restrict account.
• Scenario: A suspected software malfunction awards an unusually large win. Outcome: We investigate with the software provider and may reverse or adjust bets where the malfunction materially affected the result.

19. Contact and Support

If you need assistance, please use the support channels available on our site. Provide full details of your issue, relevant transaction IDs, timestamps and any supporting documents. Our support team will acknowledge and investigate each legitimate enquiry.

20. Final Remarks

These rules are designed to provide a secure, fair, and transparent gaming environment. We balance player enjoyment with regulatory compliance and responsible gambling principles. Our testing and operational experience inform these rules so you can play with confidence. If you have questions about any section of these terms, please contact our support team before placing wagers.

Effective date: These rules are effective as posted on this page. Last updated: the date displayed on the site. Continued use of The Pokies indicates your acceptance of the current rules and any future updates.

Thank you for choosing The Pokies. Play responsibly.